How to create a FAQ for event pages?

You can create a dedicated FAQ tab for your event by adding a custom tab to your campaign’s Landing Page. This lets you display answers to common attendee questions directly on your event microsite.

To create a FAQ tab:

• Go to your Org Admin Panel.

• Open the Design Event Campaign page for your event.

• Go to the Landing Page tab.

• Scroll to the Additional Tabs section and click edit.

• Click + Add Tab.

• Enter a Tab Name (for example: FAQ).

• Keep “This is a collection of sub-tabs” unchecked so it acts as a regular content tab.

• Add your FAQ content in the editor.

• Click Create to save.

This feature is available on Pro Event, Event Series, and Conference campaigns.

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Suggested content for your FAQ tab (Best Practices)

You can copy, paste, and customize these sections for your event.

Ticketing

• No cancellations, exchanges, or refunds, unless specified by the organizers.

• Every attendee must have a ticket.

• Virtual events on Tikkl Stream may be geo-coded; ensure you purchase the ticket appropriate for your location.

• Tickets are delivered instantly via email. Check Promotions and Spam if you don’t find them.

• For in-person events: show the ticket barcode on your phone or a printed copy at check-in.

• For virtual events: look for tickets with the Join Event button. If your email app prevents clicking, copy the URL below the button and paste it into a browser.

• Each Tikkl Stream ticket allows one device connection at a time. A second login will disconnect the first within two minutes.

Streaming on Tikkl Stream

• Replay may be available after the live event until <date>, with a watch period of <hours>.

• Video On Demand (VOD): available for a fixed period; once you start watching, you must finish within the watch window.

• Tikkl Stream automatically adjusts video quality based on internet speed.

• Recommended speed: 3 Mbps minimum; 7 Mbps for HD (1080p).

• Watching on TV: connect your laptop via HDMI or cast your Chrome tab.

• Use the Do Not Disturb icon to mute or unmute chat and notifications.

Troubleshooting on Tikkl Stream

If you have audio or video issues:

• Check that your internet speed is consistently 3 Mbps or higher.

• If unstable, click Auto on the player and choose a lower resolution.

• Reload the browser page and rejoin.

• Try copy-pasting the ticket link into a Chrome browser instead of clicking from an app.

• Switch to another device (laptop, tablet, or mobile) running the latest OS.