FAQs for Eventgoers

FAQ: Personal Accounts for Eventgoers

• What information is available in my personal account?

FAQ: General Queries

• My payment went through, but I didn’t get a ticket
• Why didn’t I receive a confirmation email?
• Do I need to print my ticket or can I show it on my phone?
• I entered the wrong email while buying tickets — what do I do?
• Where are my Tickets?

FAQ: Registering or Buying Tickets

• How do I find my tickets after purchase?
• Do I need to register or log in to buy tickets?
• How do I register for an event?
• How do I buy a ticket?
• Can I gift a ticket to someone else to watch an event?
• Can I buy multiple tickets in one transaction?

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FAQ: Using Conference Mobile App

• Can I interact with other attendees and organizers in the conference app?
• Can I buy tickets in the conference mobile app?

FAQ: Watching Virtual Events

• The stream isn’t loading — what can I do?
• How to watch a virtual event on Tikkl
• What is the system setup for viewing live streaming on Tikkl Stream?
• Do I need any special device or app to watch the program on Tikkl Stream?
• Can I watch Tikkl events on my TV?
• Do I need to login to watch a virtual show or event?

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