How to handle incomplete, abandoned orders?

Tikkl automatically manages incomplete or abandoned orders using the Cart Expiry feature.

How it works

• Tikkl holds tickets in a user’s cart for a limited time.

• The default cart expiry time is 8 minutes, but you can increase it up to 60 minutes.

• If the user does not complete the purchase within the set time, the cart expires and the tickets are released back into inventory automatically.

How to adjust the cart expiry time

1. Go to your Org Admin Panel.

2. Open the Design Event Campaign page for your event.

3. Go to the Settings tab.

4. Find the User Cart Expiry Time (minutes) field.

5. Select any value and save.

This ensures your ticket inventory becomes available again quickly if a user abandons checkout.