I purchased the wrong ticket. Can I change my ticket?

You may be able to. 

We understand that if you have bought an in person ticket instead of virtual, or you have bought an India ticket instead of International (Global/ Worldwide/ US) or another similar situation, you may want to exchange the ticket.

While most event organizers have a no cancellation, exchanges, or refunds policy, they may be able to help you on a case by case basis. Note that there may be a fee charged by the organizer and / or Tikkl to process your request.

Please connect with the organizer of the event to help you out. You can also send a request to HelpDesk if you are unable to reach the organizer.

Organizers please note:

If you would like to change a ticket, send the ticket buyer/ registrant a promo code to get a new ticket and ask the Tikkl HelpDesk to cancel the old ticket. Note that Tikkl charges a processing fee for such requests, please check our pricing page for further information. You may decide to pass or absorb this fee.

• If the old and new ticket prices are same and you choose to absorb Tikkl’s ticket exchange processing fee, give the ticket-holder a one-time-use promo code for 100% discount.
• If the new ticket is priced higher than the old ticket or the ticket-holder has to pay extra due to ticket exchange processing fees, give the ticket-holder a one-time-use promo code for the appropriate amount of discount such that he/she pays the additional amount. 
• If the new ticket is priced lower than the old ticket, and the ticket-buyer has to be refunded money even after accounting for ticket exchange processing fees, give the ticket-holder a one-time-use promo code for 100% discount and refund the price differential from your payment gateway account. If you are using Tikkl’s payment gateway, contact Tikkl HelpDesk to process the refund.