If the event is enabled for single stream access per ticket, the viewer cannot watch the event on multiple devices simultaneously, and they cannot share the ticket with others to view the event at the same time.
By default, each ticket is enabled for single stream access. To disable the single stream access:
Go to Org's Admin page > Design Event Campaign page of your event > Settings > scroll down to Live Player Settings section > check the box "Disable single stream access per ticket" and update the settings.
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